Returns and exchanges
We want you to love what you ordered. If something isn't right, tell us on WhatsApp and we'll sort it out.
Wrong, damaged or faulty item
Tell us within 48 hours of delivery and send a photo on WhatsApp. We'll replace it or refund you in full, including the delivery fee.
Skincare
- For hygiene reasons, we can't take back skincare that has been opened or had its seal broken.
- Unopened, sealed skincare can be exchanged within 7 days of delivery.
Eyewear and accessories
- Changed your mind? Exchange unworn eyewear and visors in their original condition within 7 days of delivery.
- Lash kits can only be exchanged if unopened.
How it works
- Message us on WhatsApp with your name, the item and a photo.
- We arrange collection or tell you where to drop the item.
- We send the replacement or refund once we receive the item.
Refunds are paid by M-Pesa within 3 working days of receiving the returned item. If you're exchanging because you changed your mind, the delivery fee for the exchange is yours to cover.
A reaction to a product?
Stop using it straight away and message us. We always recommend a patch test before using a new product: apply a little behind your ear or on your inner arm and wait 24 hours. If the reaction is serious, see a doctor or pharmacist.