Privacy policy
Last updated 15 October 2026. This explains what personal data Zuvelle collects and how we use it, in line with Kenya's Data Protection Act, 2019.
What we collect
- Order details you give us: your name, phone number, delivery address and the products you order.
- Messages you send us on WhatsApp, Instagram, Facebook or TikTok.
- Cart data, stored only in your own browser so your cart is still there when you come back.
- Website usage data collected by the Meta (Facebook) Pixel, which uses cookies to tell us which pages are viewed and which ads bring visitors.
How we use it
- To confirm, deliver and support your orders.
- To reply to your questions.
- To send you offers on WhatsApp, only if you join our VIP list. You can leave at any time.
- To measure and improve our ads and website.
Who we share it with
We share your name, phone number and address with our delivery rider or courier, only so they can deliver your order. Payment happens through M-Pesa, so we never see your PIN or card details. We never sell your data.
How long we keep it
We keep order records for as long as we need them for accounting and customer support, then delete them.
Your rights
You can ask to see, correct or delete the personal data we hold about you, or object to marketing messages. Message us on WhatsApp or email info@zuvelle.co.ke.
Cookies
You can block or clear cookies in your browser settings. The site still works without them, though your cart may not be saved.